It might seem silly to say it; when you're paying for a service, of course you should expect the best!
The thing is, we know about books, and we know how much books mean to their authors. We also know there are a lot of unscrupulous companies out there claiming to offer a comprehensive publishing service when it's nothing more than a quick money-making exercise.
InRoad Publishing is new, and it has no track record under that name. However, if you take a look at Beaten Track Publishing, perhaps run a few searches and see what you come up with… Well, that's our sister company, and the same people work for both BTP and InRoad. We're not lying when we say we care about authors and their stories. We really do.